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"RHD treatment"

About: Halls Creek Community Health Service

(as a service user),

I received a phone call from OVAS informing me that my RHD needle was due, I told OVAS that I was on my way to Halls Creek. I received a phone call from a nurse at Halls Creek Community Health, asking me to come into the clinic for my monthly RHD needle, I said I would come in on the following day, however I didn't make it in because my grandparent had passed away. 

I attended Halls Creek Community Health around 5 days later and I spoke to the receptionist who asked me to wait. I was sitting around for 30 minutes and left.

I came in a few days after that, and the receptionist was attempting to find a nurse to help, but no one was available at that time.

I came back in on the following morning and all the nurses were in community. 

I felt frustrated, angry and let down. 

I received a phone call a few days later from Community Health at 10:20 requesting that I come in for my needle. I told the nurse that I was on my way in, but that I would see the Dr as I already had an appointment that I had made at 08:20 myself, and that I didn't want to see anyone from Community Health. 

I feel like I had tried so many times to come in, and the communication wasn't clear. 

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Responses

Response from WA Country Health Service last week
Submitted on 10/07/2026 at 2:33 PM
Published on Care Opinion Australia at 3:01 PM


Dear Joeh,

Thank you for providing your feedback on Care Opinion in relation to your RHD treatment.

We apologise for the difficulties you encountered when attending our clinic for your treatment and acknowledge you have spoken with our Clinical Nurse Manager regarding this matter.

Please be assured we are working with our team to implement solutions to ensure this does not happen again.

Please do not hesitate to contact me on the number listed below if you have any further queries.

Kind regards

Janice Forrester

T: (08) 9194 1646

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