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"Hospital staff didn’t organise flights and accommodation"

About: Broome Health Campus

(as the patient),

I’d love to tell you of my experience at Broome hospital.

Was flown from Kununurra to Broome for an operation on a serious leg injury on a commercial flight, got to Broome operation was put off till the next day Tuesday, all went great, nurses were fantastic bla bla bla Wednesday morning barely able to put my foot to the floor the Dr said they would get a flight home to Kununurra booked and I could go today -great!

Then staff inform me they can’t get a flight to Kununurra on air north the only airline that now flies from Broome to Kununurra until Saturday but I have to leave the hospital as the dr has signed the discharge paperwork.

PATs tell me they will reimburse my flight if I can get an earlier flight as they can’t get the Thursday flight so I am now out of pocket $706.00 as I have to buy a flight home. They also state that accommodation limit is $110.00 but it’s peak tourist season and the only accommodation available is $435.00 and over, staff tell me I have to leave and that they are booking me accommodation. 5.pm the after hours manager comes in and tells me I have to leave but they were unable to book me accommodation, I ask if they expect me to sleep on the beach with my crutches they then very kindly offered me the transit lounge, it has no curtains, no privacy, is particularly noisey and the photo will show you what is supplied for me to sleep on, at least I get a choice of chairs. When asked about the bandage change required in the morning, the after hours manager said they would book me in with the clinic and give me the information, this didn’t happen. 

In my opinion, pretty poor for an older patient to be kicked out with nowhere to go when it’s not their fault or their town.

Broome hospital management, I feel you need to do better.

At the time of writing this, it's now 1.40am, I’ve had no sleep, I’m sore, uncomfortable and feel like I have no value, and was just a number to be discarded at the managers earliest opportunity. 

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Responses

Response from James Sherriff, A/District Director, Broome Hospital, WACHS Kimberley last week
James Sherriff
A/District Director, Broome Hospital,
WACHS Kimberley
Submitted on 7/07/2026 at 3:57 PM
Published on Care Opinion Australia at 4:37 PM


Dear Nevertoreturn,

I appreciate that this experience was frustrating and distressing for you, particularly when there was uncertainty regarding your return travel and accommodation arrangements.

Following your discharge, staff actively explored travel and accommodation options on your behalf. Due to peak tourism demand in Broome at the time, no suitable airfares or accommodation was available despite enquiries being made directly with travel and accommodation providers. Staff also explored options to assist with accommodation costs should accommodation become available.

As an interim measure, you were provided access to the hospital transit lounge. Whilst I acknowledge this did not provide the same level of privacy and comfort as commercial accommodation, the transit lounge is equipped with medical recliner chairs that convert into beds and provides access to bathroom facilities, meals, refreshments and support from hospital staff.

The decision to discharge you from the ward was made once your treating team determined that you were clinically ready for discharge. This occurred during a period of exceptionally high demand for inpatient beds, requiring the hospital to accommodate patients needing acute medical care.

I appreciated the opportunity to meet with you personally to discuss your concerns. Whilst we were unable to secure accommodation on this occasion, I would like to assure you that staff made considerable efforts to support your travel and accommodation arrangements. I am sorry for the distress and inconvenience this situation caused.

Yours Sincerely

James Sherriff

District Director West Kimberley

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