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"Thank you for the respect and dignity shown to my partner at the end of his life"

About: Sutherland Hospital

(as a carer),

I would like to express my warmest thanks to the ER, Yarrabee Ward, geriatric, and Palliative Care teams of the Sutherland Hospital for the care and compassion given to my partner of over 20 years throughout his last four days of being on this earth.

Their attention to preserving his dignity was of the utmost importance to me and they provided this with patience and respect. Despite his very advanced dementia and being in an unconscious state for his last four days, he was spoken to as if he did not have dementia and as if he were conscious. He was recognised for the person he was and not for the person cloaked in the illness of dementia. This has left a deep impression on me as he had not received this level of respect, recognition and dignity for the six years he spent in a secure dementia unit where he was mostly viewed as a number with a checklist of tasks to be ticked off. This is not a reflection of the aged care facility, but a reflection of a system that requires more resources, such as more funding and more specialised staff if real respect and quality of life can be had by dementia residents. 

At all times I felt I was involved in his dying process with their patient understanding of my need to have my concerns and fears addressed. They not only ensured his comfort but mine as well by providing me with a comfy recliner and pillows and blankets so that I was able to remain by his side for those four days, which allowed me to be there to hear him draw his last breath.

My only recommendation would be if essential packs of personal care, such as hairbrushes, combs, toothbrushes and toothpaste etc., could be provided to the loved ones who had no support available to bring these items to the hospital for them. 

A huge thank you to everyone involved.

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Responses

Response from Joanne Newbury, Acting General Manager, Royal Hospital for Women Randwick 2 weeks ago
Joanne Newbury
Acting General Manager,
Royal Hospital for Women Randwick
Submitted on 3/07/2026 at 12:37 PM
Published on Care Opinion Australia at 1:17 PM


Dear grateful2021

Thank you for taking the time to share such a heartfelt reflection on your partner's care at Sutherland Hospital during his final days.

We extend our sincere condolences on your loss and are deeply grateful that you chose to acknowledge the Emergency Department, Yarrabee Ward, Geriatric and Palliative Care teams. It is particularly meaningful to hear that the staff treated your partner with dignity, compassion and respect, recognising the person he was throughout his illness and ensuring his comfort and wellbeing at the end of his life.

We are also pleased that you felt supported and included in your partner's care, and that our staff were able to provide reassurance, comfort and practical assistance during what was undoubtedly a very difficult time. Your comments highlight the profound difference that compassionate, person-centred care can make to patients and their loved ones.

Thank you also for your thoughtful suggestion regarding the availability of essential personal care items for family members and carers who may not have immediate support. We appreciate this feedback and will share it with the relevant teams for consideration.

On behalf of everyone at Sutherland Hospital, thank you for your kind words. We will ensure your feedback is shared with the teams involved, who will be greatly encouraged to know that their care, kindness and commitment made such a lasting difference to you and your partner.

Kind regards

Joanne Newbury

A/General Manager

Sutherland Hospital

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