"Great Emergency Care"

Thank you for taking the time to share your experience and for recognising the care provided by our Emergency Department team during a busy time.

We are particularly pleased to hear that staff took the time to explain your treatment, respond to your concerns, support your comfort and ensure you felt cared for while in the Emergency Department.

We are delighted to hear that the new waiting room chairs have improved your comfort. These chairs were generously donated by the Metung Bloodhounds, and we are incredibly grateful for their support in helping us enhance the experience of our patients, families and visitors.

I will be pleased to share your kind words with the ED team. Feedback such as yours is a nice reminder of the impact that kindness and communication can have alongside excellent clinical care.

We are grateful for the opportunity to have cared for you and wish you all the very best.

Warm Regards,

Daisy Marsden

Acting NUM - Emergency

Hello patientsmusing,

I am extremely thankful to you for your wonderful acknowledgement of the great work our BRHS team is doing in providing safe and effective care in these times of significant demand for our services across all of BRHS. I am so pleased that your experience aligned with our commitment to providing the best care experience for every person, every time.

I agree that the new waiting room chairs are brilliant, thanks to the generous donation of the Metung Bloodhounds group.

Best Regards,

Peter