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Telehealth Appointment - Running Very Late

Posted By caringcg46

"Telehealth Appointment - Running Very Late"

About: Royal Perth Hospital / Orthopaedic Surgical & Trauma & Spinal Care Ward 3H/5G

(as the patient),

I had a telehealth appointment with RPH Orthopaedics at midday. I had taken time off of work to attend this appointment and showed up early to ensure I wasn't late for the doctors. Unfortunately, they were running slightly behind and the hospital nurses who were running the telehealth clinic advised me of that. After about one hour of waiting, I advised the telehealth staff that I had to leave as I had other things to do during the day. I received a call from the Orthopaedic RMO about 30 minutes later who gave me some general advice and told me to follow up at my six week appointment. I felt like my time wasn't valued and a time delay could probably have been communicated earlier or I could have been seen by an Orthopaedic Nurse who would have provided the same information.

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Responses

Response from Ben Noteboom, Executive Director, Royal Perth Bentley Group last week
Ben Noteboom
Executive Director,
Royal Perth Bentley Group

Submitted on 9/07/2026 at 5:43 PM
Published on Care Opinion Australia on 10/07/2026 at 9:24 AM

picture of Ben Noteboom

Dear caringcg46,

Thank you for taking the time to share your recent experience through Care Opinion.

I am sorry to learn of your experience while attending the Orthopaedics Outpatient Clinic at Royal Perth Hospital. I appreciate that delays and uncertainty can be particularly frustrating, especially when balancing other personal and professional commitments.

I sincerely apologise for the delay you encountered and acknowledge the impact this had on you. Please be assured that we are committed to delivering timely, patient-centred care and to ensuring that each patient's individual circumstances are treated with understanding, consideration, and respect.

Ordinarily, telehealth consultations are conducted via telephone or videoconference and do not require patients to attend the outpatient clinic in person. As your feedback was submitted anonymously, I am unable to identify your appointment details or determine the specific circumstances surrounding the request for your attendance. However, it appears that clarification at the time of presentation may have helped to identify the issue earlier, potentially avoiding the inconvenience you experienced and the valuable time lost.

I would also like to reassure you that your feedback will be shared with the relevant team. Insights such as yours are invaluable in helping us identify opportunities for improvement, strengthen our processes, and enhance the experience of patients accessing our services.

Thank you again for bringing your concerns to our attention. We value your feedback and appreciate the opportunity to learn from your experience and continue improving the care we provide.

Kind Regards,

Ben Noteboom

Executive Director

Royal Perth Bentley Group

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