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"Issues with My Aged Care through Lite n' Easy"

About: Home Care Service (Alpine Health)

(as a service user),

I'm a fairly new customer. I started off with a package of 6 complete meals each fortnight. Each meal cost $14 and include a soup, main course and dessert

I was getting 6 of those meals every fortnight.

Pretty soon I realised I wasn't enjoying the package that much as I wasn't eating everything each week.

I phoned up to have a chat about it and tried to negotiate getting a different package. Instead of having soup, I just wanted the main course only. They advised me that was fine, but it would still cost me $14 per meal.

I didn't want to go ahead with that because they wouldn't compromise or negotiate on the price. So I just thought I would use what I had and then have another chat to see if I could get a revised package.

I'm wondering what course of action I should take.

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