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Cleaning staff and food

Posted By correspondenceme56

"Cleaning staff and food"

About: Bairnsdale Hospital

(as the patient),

I've been in since Thursday, and what I must say is the care's been excellent. In general, they've been really good, and the nurses have been excellent. And I must give excellent praise to the cleaners. I mean, seriously, they are just fabulous. I've stayed in Melbourne hospitals a lot recently, and the standard here is just excellent. I really want to give them praise for that.

They use the hand sanitiser all the time. All the staff do. I hear them as they come into my room and leave, and it's just excellent. And when they clean, they actually clean properly. It's so good. I'm really, really impressed with the cleaning.

If I was to make a complaint, it would only be about the food sometimes. I think because I'm in the last room, it's often cold, which is a bit of a bummer. I found that's probably the only complaint, to be honest. I think it makes it hard. It tastes good, it's just not warm, so that would be my only negative feedback.

But otherwise, I'm really, really impressed with the nursing staff, even the orderlies. They're really friendly people. They smile at you, they look at you, and it's in complete contrast to the Melbourne hospital staff, who never look at you. Here they're so friendly. It's definitely a great community hospital, so that's my main feedback.

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Responses

Response from Laura Akkerman, Executive Chef, Food Services Team Leader, Bairnsdale Regional Health Service last week
Laura Akkerman
Executive Chef, Food Services Team Leader,
Bairnsdale Regional Health Service

Submitted on 13/07/2026 at 2:58 PM
Published on Care Opinion Australia at 4:48 PM

Thank you for your feedback. I am pleased you enjoyed the meals provided and appreciate your kind comments about our teams.

I am sorry your meals were sometimes not served as warm as expected. We will review this with our team to help improve meal temperatures during service.

Thank you again for sharing your experience.

Laura Akkerman
Executive Chef
Bairnsdale Regional Health Service
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Response from Jo Marshall, Executive Director Clinical Care, Bairnsdale Regional Health Service last week
Jo Marshall
Executive Director Clinical Care,
Bairnsdale Regional Health Service

Submitted on 14/07/2026 at 1:22 PM
Published on Care Opinion Australia at 2:56 PM

picture of Jo Marshall

Thank you for taking the time to share your experience.

It was lovely to read your comments about our nurses, orderlies and cleaning staff. I was particularly pleased to hear how friendly and welcoming everyone was, and that you felt so well cared for during your stay.

I also appreciated your feedback about cleanliness and hand hygiene. Our teams work hard to create a safe environment for patients, so it is wonderful to hear that these efforts were so noticeable.

Thank you also for raising your concerns about meal temperatures. While our Head Chef has already responded, we appreciate you bringing this to our attention.

Thank you again for your kind words and for taking the time to recognise our staff. I will make sure your feedback is shared with the teams involved.

Kind regards,

Jo


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Response from Acting Environmental Services Manager, Environmental Services, Bairnsdale Regional Health Service last week
Bairnsdale Regional Health Service

Submitted on 14/07/2026 at 6:40 PM
Published on Care Opinion Australia on 15/07/2026 at 8:25 AM

Thank you for taking your time to provide such detailed feedback.

I will pass on your response to our Cleaners. They really do try their best in providing a thoroughly cleaned environment that patients and visitors can feel comfortable and safe in. The Environmental staff are very conscious of our hand hygiene and the critical importance of consistent efforts and moments to ensure no transmission risks occur.

I am also very happy to hear you've continued to have positive interactions with our Orderlies through the respect and friendliness you have received during your stay.

Your kind words are greatly appreciated.

- Acting Environmental Services Manager

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