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"Feeding my newborn"

About: King Edward Memorial Hospital / Maternity

(as the patient),

After I gave birth I was moved to a room at KEMH. Ive breastfed before and knew what to do and how to latch with my 1st. My 2nd baby was an extremely sleepy one, I could get them attached 40minutes into trying however, my baby wouldn't feed and would fall asleep immediately from the distress. I was exhausted. The midwives would come in and latch my baby and they still wouldn't feed, very stressful and unhelpful as i wasnt learning how to attatch this sleepy baby on my own.

The midwives said my feeding plan was essentially, just keep trying, we want my baby to get all that beautiful breastmilk, even though my baby had yet to actually feed properly and i was getting sore and bruised. Looking back on my early days of the 4th trimester I feel I could have had a much more successful journey with breastfeeding my baby if my supply had been protected more and I had been offered an opportunity for a ward lactation consultant to come and do a 1:1 with me and talk through my options. I wasn't aware of the breastpumps I could have been using during my stay which would have saved me hours of hand expressing and could have borrowed on my discharge home.

I felt that for a hospital that supports breastfeeding so intrinsically in my experience there was an extremely poor supply of support offered in those crucial hours for feeding my baby. I would like to see new parents being offered a proper lactation consultant on the ward before they are discharged as I feel it will heavily and positively impact their journey with their newborn. 

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Responses

Response from Karen Keating, A/Director, Safety Quality and Performance, Women and Newborn Health Service, North Metropolitan Health Service last month
Karen Keating
A/Director, Safety Quality and Performance, Women and Newborn Health Service,
North Metropolitan Health Service
Submitted on 17/07/2026 at 5:24 PM
Published on Care Opinion Australia on 20/07/2026 at 8:24 AM


Dear Chiefton

Congratulations on the birth of your baby and thank you for taking the time to share your concerns. I was saddened to read of the distressing and exhausting situation you faced when trying to commence your breastfeeding journey with your 2nd baby and that the advice given to you while you were an inpatient here at King Edward Memorial Hospital did not align with the patient centred supportive care we aim to provide.

We currently have Lactation Consultants who work within the Breastfeeding Centre which is currently only available as an outpatient service. They do however try to provide support to inpatient women when staffing allows. The Hospital and Breastfeeding Centre are reviewing the services provided by Lactation Consultants to ensure women commencing their breastfeeding journey have the best support and advice available. If you feel comfortable to do so I would encourage you to contact the Breastfeeding Centre to speak with a Lactation Consultant who can continue to guide and support you on your journey either via phone 64581844 or email KEMH.BreastfeedingCenre@health.wa.gov.au.

I will also share your story with the Inpatient Midwifery Manager for her to remind all staff of the importance of informing patients of the breastfeeding services available to them during their journey.

Thank you again for taking the time bring your concerns to our attention.

Kind regards,

Karen

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