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"The care and professionalism from the staff at Geraldton regional hospital."

About: Geraldton Hospital / Emergency Department

(as the patient),

At 3:30am one morning, i had to go to the hospital (Geraldton Regional Hospital) as i had really bad dental pain that was keeping me awake. I’m a very anxious person so i was so anxious, tired because I hadn’t slept because of the pain and stressed. I had a nurse called Joey (I hope that’s what he’s name was, he had a new zeland accent) help me first in triage and he was so welcoming, helping and very nice. He was professional and quick with he’s service, an absolute nice bloke. Then I spoke to a lady in the next bay window, I can’t remember her name at all but she took my details and was also very friendly and warm nature. Then the doctor who me, he’s name was Jorge (I hope that’s how it’s spelt) and he was so nice and kind, and professional in he’s work and explained everything to help me understand and listened whole heartedly and it warmed me and eased my anxiety about being in a hospital.

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Responses

Response from Cameron Ross, District Director Geraldton Health Campus, Midwest, WA Country Health Service last month
Cameron Ross
District Director Geraldton Health Campus, Midwest,
WA Country Health Service

Operations Manager Geraldton Health Campus

Submitted on 20/07/2026 at 12:29 PM
Published on Care Opinion Australia at 1:09 PM


picture of Cameron Ross

Dear zebraey78

Thank you for sharing your lovely feedback.

I was delighted to read that when you presented and were feeling anxious that Joey, Jorge and other members of the ED team were friendly and compassionate, easing your concerns. They have clearly put you at the centre of all their actions and your story is a perfect example of the great work all the staff across the campus are striving to provide every day. I have ensured that your kind words are shared with the staff and ED team so they are aware how much you appreciated their efforts.

I hope your dental pain has been resolved and you are well.

Kind regards

Cameron Ross

District Director Geraldton Health Campus

WA Country Health Service – Midwest

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