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"The birth of our Daughter"

About: Bunbury Hospital / Maternity

(as the patient),

Our daughter was born in the early hours of Sunday, 7 June 2026, after a long and unexpected birth journey.

We were first admitted on Thursday for a planned induction, but due to the maternity ward being exceptionally busy, our induction was delayed and we were sent home before returning on Saturday morning. Despite how stretched the ward was, every member of the team remained calm, compassionate and professional, and we always felt informed and cared for.

From the moment labour began, the midwives who cared for us were simply incredible. They were a constant presence throughout the day and into the night, never leaving us alone. If one needed to step away, another seamlessly took over, so we always felt supported. They explained every stage of labour clearly, answered every question with patience, and helped ease our worries with kindness and reassurance.

As labour progressed, they continually suggested different positions, techniques and pain relief options when things weren’t working, always encouraging us without ever being pushy or making us feel pressured. They shared their knowledge and experience in a way that empowered us to make informed decisions, and we never once felt judged for asking questions or changing our minds.

After many hours of labour, little progress and almost two hours of pushing, it became clear that our baby's posterior position meant she wasn’t able to descend. Dr Andrea explained our options clearly and compassionately, and we proceeded to theatre for a trial of forceps before ultimately delivering our baby safely by Caesarean section. She certainly lived up to everyone’s expectations, weighing an incredible 5.59 kg at birth!

Although our baby's arrival didn’t go as we had imagined, we couldn’t have asked for better care. The midwives, Dr Andrea , the anaesthetic team and every member of the operating theatre staff worked together with such professionalism, compassion and kindness that we felt completely safe throughout the entire experience. Even in theatre, everyone took the time to reassure us, explain what was happening and make what could have been a frightening experience feel calm and supported.

To every person who played a part in bringing our beautiful daughter safely into the world, thank you. The care we received was truly exceptional. Your compassion, expertise and dedication turned what could have been an overwhelming experience into one filled with confidence, reassurance and gratitude. We will never forget the role you played in welcoming our daughter into the world, and our family will always be thankful for everything you did for us.

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Responses

Response from Katrina Jones, Clinical Midwifery Manager, Bunbury Hospital, WACHS South West 18 hours ago
Katrina Jones
Clinical Midwifery Manager, Bunbury Hospital,
WACHS South West

(08) 9722 1348

Submitted on 29/07/2026 at 1:37 PM
Published on Care Opinion Australia at 3:48 PM


picture of Katrina Jones

Dear pavonq94,

Thank you for taking the time to share such a thoughtful and heartfelt account of your daughter's birth and the care you received during your time with us.

Firstly, congratulations on the safe arrival of your beautiful daughter. Reading your story I can only imagine the emotional journey you and your family would have travelled

I would also like to sincerely thank you for your understanding regarding the exceptionally busy activity within our maternity service during your induction. We recognise that delays and changes to plans can be difficult and stressful, particularly at such an important time, and we greatly appreciate your patience and kindness in acknowledging the pressures our team was experiencing.

Your feedback is a wonderful reflection of the dedication, professionalism and compassion demonstrated by our maternity team every day. It is especially pleasing to hear that you felt informed, supported and cared for throughout your labour, birth and theatre experience. The way you describe the seamless support provided by the midwives, their commitment to keeping you informed, and their respectful approach to helping you make decisions captures exactly the kind of care we strive to provide.

I am also grateful for your recognition of Dr Andrea, the anaesthetic team and the operating theatre staff. Birth journeys do not always unfold as expected, and it is reassuring to know that during what could have been a challenging and emotional experience, you felt safe, supported and treated with kindness by everyone involved in your care.

Please be assured that I will personally share your feedback with the midwifery team, Dr Andrea, the anaesthetic department and the theatre staff. Messages such as yours are incredibly meaningful and provide a valuable reminder of the positive impact our staff have on the families they care for.

On behalf of the entire maternity team, thank you once again for your generous words. It was our privilege to care for you and to play a small part in welcoming your daughter into the world. We wish you and your family every happiness as you enjoy this precious time together and create many wonderful memories in the years ahead.

Warm regards,

Katrina Jones

Clinical Midwifery Manager

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