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"Hand clinic waiting"

About: Sydney / Sydney Eye Hospital / 2 West & Hand Clinic

(as a service user),

I fell down and injured my hand. I came here in December, and they put me in a cast for almost 3 months. The first cast was digging into my skin, but I couldn't get an appointment to have it removed or checked.

I then went to another hospital, where they removed it and told me to make an appointment here. It took another 2 months to get seen, and then they put me in another cast. It's been hell, and I couldn't get an appointment to have it removed. It kept digging into my skin, so I took it off myself because I couldn't get it off any other way.

About a month ago, they told me they couldn't perform surgery because I had a cut on my hand and there was a risk it could get infected. They also said the hole in my scaphoid bone (I have a cyst in the scaphoid bone) is getting worse. All I had was a little scratch on my hand, but they said they couldn't do the surgery because of it, so that's been another month of waiting.

Now I've been told I have to go on another 3-month waiting list. I've been waiting since December last year, and I've been in pain the whole time.

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Responses

Response from South Eastern Sydney LHD last month
Submitted on 30/07/2026 at 12:18 PM
Published on Care Opinion Australia at 2:52 PM


Dear lacertage66,

Thank you for sharing your experience with us.

We are sorry for the pain and distress you have been through since December.

We can confirm your care has been actively reviewed.

A surgical plan has been discussed and agreed, with pre-admission checks arranged as part of preparing you for surgery. We understand your recent presentation to the Emergency Department reflected a wish to have surgery brought forward.

If you would like the team to contact you to discuss the reasoning of your surgery date, please notify us via SESLHD-SSEHConsumerFeedback@health.nsw.gov.au and we will facilitate the team to contact you.

We remain committed to supporting you through this process.

Justin O’Hare

A/Director of Nursing and Support Services

Dr Weng Sehu

Specialist Consultant

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