"Compassion"

I just wanted to say a huge thank you to Jackie from Ward 10 for the incredible care she gave my nana, Mary, while she was in palliative care.

Jackie was Nana’s nurse at first, and even after her patient allocation changed the next day, she still made the time to come and check on her before her shift started and again after it had finished. She was always there if we needed anything and never made us feel like we were asking too much, even though Nana was no longer in her care.

She also looked after my grandad in such a thoughtful way. She made sure he had something to eat and checked in on him, knowing he wasn’t thinking about himself while sitting beside his wife. It was such a small gesture, but it meant so much to our family.

The kindness, compassion and genuine care Jackie showed during one of the hardest times of our lives is something we’ll never forget. She made Nana comfortable, treated her with so much dignity and respect and gave our whole family comfort when we needed it most.

I think Jackie is an amazing nurse and a real credit to Ward 10. We are so grateful for everything she did for Nana and for us.