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Potential sepsis

Posted By jupiterdy38

"Potential sepsis"

About: Mount Beauty Hospital / Urgent Care Wodonga Hospital

(as the patient),

I received an Alpine Health feedback leaflet. I did get an email and text at one point, but I didn't do it then. I thought if it was just a survey, I wouldn't bother. But when I got the letter, I thought it was more personalised and maybe they wanted to know about my experience. I thought if there was stuff they wanted to know, I could talk about it now that everything was done.

Around Easter, I was unwell and went to Mt Beauty Hospital. They were straight onto things, called the doctor in. They treated me for potential sepsis. I had pneumonia and RSV but they did mention they thought I was heading that way, but they acted very quickly and got me on the road. I didn't feel too unwell, but the doctor said he was going to send me to Wodonga by ambulance. They were very quick to recognise something was wrong, and he acted quickly.

I was then transferred to Wodonga. I was in ED for a while and then admitted to a ward.

Firstly, no one should get into trouble. I can't really fault the care. I think it was more the timing. It was Easter, so meals were a bit difficult because everyone was moving around a bit. I still got fed. All the nurses and everyone were very good. But around shift changeovers people were busy, and sometimes you'd end up with a couple of sandwiches - you'd get two quarters of a sandwich. I mean, I was crook, but I didn't feel that bad, so I was a bit hungry. I'm sure if I'd asked for more, they would have gotten me more, so it's not really a complaint.

Alpine Health was also very good and even followed up. On Easter Sunday night, I got a call from the doctor who had seen me at Mt Beauty to check on me. That was very good.

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Responses

Response from Kindra Snider, Residential NUM, Kiewa Valley House, Alpine Health last month
Kindra Snider
Residential NUM, Kiewa Valley House,
Alpine Health

Submitted on 12/08/2026 at 4:20 PM
Published on Care Opinion Australia on 13/08/2026 at 8:48 AM

Dear jupiterdy38,

Thank you for taking the time to share your experience following your presentation to Mount Beauty Hospital around Easter.

I am very pleased to hear that you felt our team responded quickly when you became unwell, recognised that you may have been developing sepsis, involved the doctor promptly, and arranged your transfer to Wodonga for further care. Early recognition and escalation of a patient's condition are incredibly important, and it is wonderful to hear that you felt this was managed promptly and appropriately.

I also appreciate your kind comments about the nursing and medical teams and your acknowledgement of the challenges that can occur around public holidays and shift changeovers. While you have indicated that the meal situation was not a complaint and that you felt you could have asked for more food if needed, your feedback is still useful for us to consider when supporting patients' nutritional needs during busy periods.

It is particularly lovely to hear that you received a follow-up phone call from the doctor on Easter Sunday evening to check on how you were progressing. This reflects the genuine care and commitment of our staff to our patients, even after they have been transferred to another service.

I will share your feedback with the Mount Beauty Hospital team. It is always encouraging for our staff to hear that their prompt response, clinical care and compassion have made a positive difference to a patient's experience.

Thank you again for taking the time to provide such thoughtful and positive feedback. We wish you continued good health and recovery.

Kind regards,

Kindra Snider
Nurse Unit Manager
Mount Beauty Hospital

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