"My 4 day stay"

Dear disinfectantqy57,

Thank you for taking the time to share your experience of your recent four-day stay at Mount Beauty Hospital through Care Opinion. We appreciate your thoughtful feedback and are pleased to hear that you found our staff friendly and helpful, the hospital clean, the food reasonable, and the care attentive.

I am, however, very sorry to read about your experience during the night when you required assistance to mobilise to the bathroom. I can understand how upsetting and unsafe it must have felt to be encouraged to walk when you did not believe you were able to do so.

Your feedback highlights the importance of listening carefully to patients and ensuring appropriate mobility assistance and equipment are provided at all times, including overnight. I will be reviewing the circumstances surrounding your experience with the nursing team so we can learn from what occurred and reinforce safe, person-centred practice.

I am also sorry to hear that this experience has left you feeling that you would refuse care from that staff member in the future. We value your trust and would like the opportunity to better understand what happened.

If you are willing, I would welcome the opportunity to meet with you or speak with you by phone at a time that suits you. This would allow me to listen to your concerns in more detail, discuss the actions we are taking, and answer any questions you may have. Please email MtBeauty.num@alpinehealth.org.au to arrange a meeting.

Thank you again for sharing your experience. Your feedback is genuinely appreciated and will help us continue to improve the care we provide.

Kind regards,

Kindra Snider
Nurse Unit Manager
Mount Beauty Hospital