I had been waiting nearly three weeks for an appointment with my GP. I arrived on time for the appointment and my GP came and collected me at 10 minutes later. I had three things I had to follow up on, a renewed prescription, an application for a permit for a prescription and advice on an ongoing ailment I was facing.
The GP got me my prescription and then told me that because the psychiatrist had not specifically written "I give you permission..." For the next prescription, there was nothing they could do. I asked the GP if they could email back the psychiatrist and ask for them to write a "proper note" and I recall my GP said they could but.. and then just kept repeating that it was the wrong letter.
MyGP asked what else I needed and I told them about a current recurring issue. I recall the GP proceeded to google my symptoms online and once it confirmed what I had already tried they just shrugged and said well you're doing what you need to be doing.
When I asked my GP what the next stage was they said that we might need to organise some tests which I was open to but suddenly it was 15 minutes past my appointment time, and the GP told me that I would have to book another appointment as my time was up and my ailment required a longer consultation as the practise only allowed them 15 minutes per patient.
When I pointed out that I had only been in the room for 5 minutes and that I couldn't book a longer appointment online, I recall the GP told me that nothing could be done and that I would have to try and book again tomorrow or find another GP to make another appointment as they had to see the next patient.
When I pointed out that I had lost my time because of their lateness they again told me they were sorry and there was nothing they could do but offer to see me tomorrow (for which I was unavailable for due to another appointment). I told them not to bother.
The whole thing made me feel as if my issues were not a priority and that being on time for other patients was more important than seeing to my needs. I waited a while for this appointment and it was disappointing that I only had time to deal with one issue (which was just a script renewal), furthermore I wasn't given the option online of accessing a longer appointment time which I would have selected if I could have, meaning that now I would have to completely reschedule myself in order to get my needs seen to properly.
"Pushed out of my own appointment"
About: Swan Hill District Health Medical Centre Swan Hill District Health Medical Centre Swan Hill 3585
Posted by correspondenceyx43 (as ),
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