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"Emergency department visit with 7 week old"

About: Busselton Health Campus / Emergency Department

(as a parent/guardian),

My partner and I had been struggling for weeks with our newborns reflux/colic. We had visited the gp several times where we begged for medication to help him. We were told he would outgrow it and to basically suck it up. Our baby started vomiting blood so we took him straight to ED.

We were met with the most caring nurses who took us straight through. It was there we were met immediately with the most supportive and caring doctor I’ve ever experienced- “Alfredo”. He was honest, compassionate and so understanding. I was completely overwhelmed and he made me feel so comfortable and heard. He prescribed the medication for our baby and he has been a completely different newborn since. We now have our sanity back thanks to him. I am truly grateful that we had him taking care of us that day. Thankyou 

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Responses

Response from Caroline Booker, Clinical Nurse Manager, Busselton Health Campus, WACHS South West 2 weeks ago
Caroline Booker
Clinical Nurse Manager, Busselton Health Campus,
WACHS South West
Submitted on 25/08/2026 at 2:00 PM
Published on Care Opinion Australia at 2:27 PM


Dear Sculptorme 75,

Thank you so much for taking the time to post in Care Opinion when you must be so busy with your newborn.

I am so happy that your experience was so good in ED and that you have found a solution for your newborn's colic/reflux. We are very fortunate in our medical and nursing staff who really do care and are very knowledgeable and compassionate. I will be sure to pass on your letter and thanks to them. They will be delighted.

Yours Sincerely

Caroline Booker

Clinical Nurse Manager
Busselton Health Campus,
Emergency Department

caroline.booker@health.wa.gov.au

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