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Home help/care/cleaning service

Posted By severitytz49

"Home help/care/cleaning service"

About: Home Care Service (Alpine Health)

(as a service user),


Explanations

Explanations


I am incredibly disappointed to be receiving a charge for 2 no notice cancellation fees, When during my entire time signed up from December 2025-May 2026 i only had one service that was actually completed and shown up for. With most giving me little notice no one would be showing up that day.

The one singular clean i was provided was provided with a, in my opinion, horrible attitude towards pet hair in the home, which i had previously already attempted to clean, constant complaints of working with an injury. Which at first i was understanding and concerned, But it changed from casual conversation to multiple times hearing, "i shouldn't be doing this". At me, I felt as if it were my fault. As well as complaints about what kind of mop i had, And how terrible it was.

I believe I was also told off for not stripping the bed when i was not notified i had to do before my service, And complained at for the position of my bed. I may be young but i am unwell, I have had to cancel this service as it has been unhelpful, My state of home has worsened. as i am unable to manage. I was not provided the "kind, caring, reliable, professional, accessible" or "compassionate" help advertised. 

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Responses

Response from Peter Burgess, Healthy Ageing Manager, Community Home Support Program, Alpine Health last week
Peter Burgess
Healthy Ageing Manager, Community Home Support Program,
Alpine Health

Submitted on 27/08/2026 at 9:28 AM
Published on Care Opinion Australia at 9:57 AM

Thank you for taking the time to raise your concerns and for providing this feedback.

I am sorry to hear about your experience with the services you received and that you have been left feeling disappointed with the support provided. I am particularly concerned by the issues you have raised regarding cancelled or missed services, the two no-notice cancellation charges, and your experience during the cleaning service that was provided.

I would like the opportunity to look into this further so that I can better understand what has occurred, including reviewing the service history and the circumstances surrounding the cancellation charges.

If you are comfortable for me to investigate this matter further, could you please send me an email at peter.burgess@alpinehealth.org.au with your name and contact details, along with confirmation that you are happy for me to review the circumstances relating to your services and the concerns you have raised.

Once I receive your email, I will arrange for the matter to be reviewed and will follow up with you directly.

Thank you again for bringing this to our attention. Your feedback is important and provides us with an opportunity to review what has occurred and identify where improvements may be required.

Kind regards,

Peter Burgess

Operation Director Community Aged Care

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