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Waiting in the ED

Posted By hydrusgs46

"Waiting in the ED"

About: Armadale Hospital / Emergency Department

(as the patient),

Weekend morning at AHS ED 

Wait times for cat 4 over 2.5 hours 

Only one triage nurse 

Triage stops when the nurse enters ED to collect a wheel chair / hand over 

Bowels not open for 5 days, vomiting, dehydrated (dark urine) and severe abdominal pain. 

Other nurse in ED on phone texting 

Do I feel safe here? How do I escalate my concerns? 

Continue to wait on red chairs for triage 

More about:
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Responses

Response from Sarah-Louise Laing, A/Executive Director, Armadale Kalamunda Group 2 weeks ago
Sarah-Louise Laing
A/Executive Director,
Armadale Kalamunda Group

Submitted on 25/08/2026 at 5:40 PM
Published on Care Opinion Australia on 26/08/2026 at 8:19 AM

picture of Sarah-Louise Laing

Dear hydrusgs46

Thank you for taking the time to share your feedback. I am sorry to read about your experience.

We recognise that waiting for treatment in the Emergency Department (ED) can be distressing. During periods of high demand, patients may experience lengthy wait times and are assessed and treated according to clinical urgency.

Noting your question about how concerns can be escalated, information about Aishwarya's CARE Call is available in the ED waiting room and throughout the hospital. Aishwarya's CARE Call provides patients, families, and carers with a way to raise concerns if they are worried that a patient's condition is deteriorating. The Armadale and Kalamunda Aishwarya's CARE Call number is (08) 9391 2419.

As Care Opinion is an anonymous platform, we are unable to follow up with you directly. If you would like to discuss your presentation further, please contact our Consumer Liaison Service on (08) 9391 1153 or at AKG_ConsumerLiaison@health.wa.gov.au. We would welcome the opportunity to review your concerns and provide further assistance.

Kind regards

Sarah-Louise Laing

A/Executive Director

Armadale Kalamunda Group

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