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"Outstanding service provided by Swan Hill Primary Health Medical Centre"

About: Swan Hill District Health

(as the patient),

I had a follow up appointment with Dr Louis today regarding blood and urine tests. He was thorough and clearly explained my results. He is very friendly, has a great bedside manner and has a smile that lights up the room. Dr Louis is a visiting locum and I highly recommend him. I think we are so fortunate to have doctors like him servicing our local Swan Hill community.

I usually make an appointment to see one of the visiting locums as, I have found it's very difficult to see one of the permanent doctors. From my experience, everyone of them has been great.

I forgot to mention the reception staff who do an outstanding job. They are always welcoming and friendly.

To sum up my experience at this practice has always been positive. Thank you so much.

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Responses

Response from Ashleigh Graham, Practice Manager, Swan Hill Primary Health Medical Centre, Swan Hill District Health 2 weeks ago
Ashleigh Graham
Practice Manager, Swan Hill Primary Health Medical Centre,
Swan Hill District Health
Submitted on 2/09/2026 at 5:42 PM
Published on Care Opinion Australia on 3/09/2026 at 8:37 AM


Dear deltayd44,

Thank you so much for your wonderful feedback and kind words. We're delighted to hear that you had such a positive experience with Dr Louis and our team.

We are especially pleased that you felt your results were clearly explained and that you found our staff welcoming and friendly. It's always lovely to hear that our patient's feel well cared for, and your feedback is greatly valued by our team.

We are very fortunate to have such dedicated doctors and staff serving our Swan Hill community.

Thank you again for taking the time to share your experience.

Kind regards,
Ashleigh

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