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Finger burn

Posted By Scarborough15

"Finger burn"

About: Perth Children's Hospital / Burns Day Treatment & OP - Clinic J

(as a parent/guardian),

I just want to commend staff in the PCH burns unit for being so considerate, kind and professional. My son hurt his finger when he was sitting in the bottom of the pram and sustained a friction burn. We attended PCH twice and had three phone consultations. I was quite nervous as we haven't had to do anything like this but those nerves were put aside as soon as we spoke to staff within the unit. It really helps a bad situation to deal with supportive staff. Everyone, including the entertaining clown staff member, made my son feel as comfortable as he could. 

Practically, I appreciate being referred for an xray to give me piece of mind and being allowed to do the telehealth appointments (after being given all the supplie) which saves me bringing my two toddlers in. 

Thanks again

Scarborough15

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Responses

Response from Dr Hayley Herbert, Medical Co-Director, Perth Children’s Hospital 2 days ago
Dr Hayley Herbert
Medical Co-Director,
Perth Children’s Hospital

Submitted on 31/08/2026 at 4:49 PM
Published on Care Opinion Australia at 5:00 PM

Dear Scarborough15

Thank you for taking the time to share your experience with our Burns Unit team at Perth Children’s Hospital (PCH). We are grateful for your feedback and pleased to hear that your son is on the road to recovery after his injury.

We recognise that situations like this can be worrying for parents, particularly when it involves unfamiliar treatment or multiple appointments. It is encouraging to know that the staff’s kindness, professionalism and supportive communication helped put you at ease throughout your visits and phone consultations. Your comments about the team’s approach highlight the positive impact they had in making your son feel comfortable.

We are also glad that the referral for an X‑ray provided reassurance and that the option to complete follow‑up care via telehealth made the process more manageable for you and your children.

We will ensure your feedback is shared with the staff involved so they are aware of the difference their care made for your family.

Thank you again for reaching out. We hope your son continues to recover well and wish you and your family all the very best.

Warm regards

Dr Hayley Herbert

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