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"Receiving urgent care"

About: Northampton Hospital / Emergency Department

(as a friend),

My dear friend and I are travelling from Qld, my friend suddenly developed chest pain, I googled our nearest health centre relieved it was only 25 minutes from our camp-site.

On arrival I mentioned chest pain and the lovely receptionists immediately called for a nurse (Roxy) who arrived very quickly. I took over the paperwork thankful I could do this while still supporting my friend. Reception then collected paperwork from me which was very kind. Roxy was incredibly efficient, knowledgeable and coordinated the telehealth whilst doing other things! The quality of the telehealth was terrific. At one point transfer to Geralton was a possibility however Roxy managed this additional stressor calmly and in the end my friend was treated thoroughly and kindly within the Northampton health service and discharged after some hours with thorough suggested follow-up. I thank you all for such fantastic care. 

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Responses

Response from Liam Avery, District Director Midwest Murchison, WACHS - Midwest last week
Liam Avery
District Director Midwest Murchison,
WACHS - Midwest
Submitted on 3/09/2026 at 3:56 PM
Published on Care Opinion Australia on 4/09/2026 at 8:51 AM


picture of Liam Avery

Dear learningdy93

Thank you very much for jumping onto Care Opinion and sharing your story.

We are always delighted to receive such gracious feedback from our visitors from interstate.

The team at Northampton are truly committed to provided compassionate, high-quality care and I was so encouraged to learn your friend was treated so well by Roxy. Roxy is an extremely dedicated nurse and I know she will have jumped into action to look after your friend. I’m sure it allowed you to feel confident that your dear friend was in safe hands. As you have highlighted with your positive words for the reception staff and telehealth doctor, it is a real team effort and I thank and acknowledge everyone involved.

I have shared your kind words with our colleagues in the Command Centre so they can acknowledge the efforts of the Telehealth doctor too.

I hope your friend is feeling well and you are both back enjoying your travel through Australia’s best state.

Regards

Liam Avery

Acting District Director Midwest Murchison

WA Country Health Service - Midwest

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