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Northam ED and Radiology Department

Posted By julyft54

"Northam ED and Radiology Department"

About: Northam Health Service / Emergency Department

(as a relative),

I just want to say a massive thank you to the ED staff at Northam hospital and the Radiology staff at Northam hospital.

My Dad attended an urgent CT scan at the radiology department to address a chronic health issue, the staff at the radiology department were kind, patient and helpful. They discovered my dad had a collapsed lung and sent us straight to the ED to be triaged.

Every single nurse, doctor and staff member who interacted with him were kind, respectful and patient with my dad despite the obviously very busy ED. They have been trying their hardest to help him as much as they can, taking time to explain each step of his care.

I’m so unbelievably grateful for their hard work and kindness in this stressful and difficult time.

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Responses

Response from Susan Chambers, District Director Western Wheatbelt, WA Country Health Service - Wheatbelt 3 weeks ago
Susan Chambers
District Director Western Wheatbelt,
WA Country Health Service - Wheatbelt

Submitted on 11/09/2026 at 12:24 PM
Published on Care Opinion Australia at 1:37 PM

Dear julyft54

Thank you for taking the time to share your feedback about your father's recent experience at Northam Hospital.

We are pleased to hear that both the Radiology and Emergency Department teams provided compassionate, respectful and patient-centred care during what must have been a very stressful situation for you and your family.

Learning that your father had a collapsed lung following his CT scan would understandably have been concerning. It is reassuring to know that our Radiology staff acted promptly and that you felt supported throughout the process.

We are also delighted to hear that the staff in the Emergency Department took the time to explain each step of your father's care, despite the department being particularly busy.

Your comments highlight the values we strive to uphold every day: kindness, professionalism, teamwork and compassionate care. Feedback such as yours is incredibly meaningful to our staff and provides encouragement and recognition for the dedication they show to patients and families.

Thank you again for your thoughtful words. We will ensure your feedback is shared with the Radiology and Emergency Department teams, who will greatly appreciate knowing the positive impact they had during this difficult time.

We wish your father a smooth recovery and extend our very best wishes to you and your family.

Kind regards

Susan Chambers

District Director Western Wheatbelt

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