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"Thank you - Amazing Service. Paediatric Nurse Clinic"

About: Swan Hill District Health

(as a parent/guardian),

I would like to provide some positive feedback about the Paediatric Nurse Clinic and the wonderful service it provides to families in rural communities.

Our family has recently attended two appointments with the clinic, including one with the paediatric nurse Sharnee and another with both the nurse and paediatrician. We have been incredibly impressed by the quality of care and support we received.

As parents of a child with a number of additional challenges, we had become increasingly worn down by the difficulty of accessing appropriate local support & travelling 4 hours for service. At times, the process of navigating services had felt overwhelming, particularly when options were difficult to access or came at a significant cost. We had begun to feel quite discouraged about seeking further support.

Our most recent appointment was a genuinely positive experience. We left feeling listened to, supported and, most importantly, hopeful. We never felt rushed, and the care and understanding shown to our family made a real difference.

It was also the small practical things that stood out — including the nurse assisting with follow-up arrangements and helping make the process easier for our family. That level of care and advocacy was greatly appreciated.

Thank you to everyone involved in providing this service and for advocating for accessible, high-quality paediatric care in rural areas. Services like this can make an enormous difference to families who are already navigating complex circumstances.

We are extremely grateful for the support we have received and wanted to acknowledge what a valuable service this is.

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Responses

Response from Steph Lanteri, Feedback Officer, Quality, Experience & Safety, Swan Hill District health last month
Steph Lanteri
Feedback Officer, Quality, Experience & Safety,
Swan Hill District health
Submitted on 22/09/2026 at 12:41 PM
Published on Care Opinion Australia at 2:03 PM


picture of Steph Lanteri

Thank you for taking the time to share your positive feedback about our Paediatric Nurse Clinic.

We are delighted to hear that your family had such a positive experience and that you felt listened to, supported and hopeful following your appointments. It is especially pleasing to hear that the care, understanding and practical support provided by Sharnee and the paediatric team helped make navigating services easier for your family.

We understand the challenges that families in rural communities can face when accessing specialist care, and it is wonderful to hear that the service has made a meaningful difference to you and your child. Your kind words about the quality of care, advocacy and support provided by the team are greatly appreciated.

We will ensure your feedback is shared with Sharnee and the Paediatric Nurse Clinic team. Recognition such as this is invaluable and acknowledges the positive impact they have on the families they support.

Thank you again for your thoughtful feedback and for taking the time to acknowledge the team. We wish you and your family all the very best.

Kind regards,

Steph Lanteri

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