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"My appointment"

About: Sydney / Sydney Eye Hospital / 2 West & Hand Clinic

(as the patient),

I had carpool tunnel surgery on my right hand and today was my appointment to remove the bandage.

My appointment was at 9:10 am ,I did arrived earlier at 8:30 so be on time for it and now is 10:38 and I am still waiting. who ever arrived after me for same reason all gone and I am still waiting. definitely u need to do something about the timing pls .thank u 

Later added:

I was waiting for 3 hours at the waiting area then finally they call my name they toke me in removed the bandage then they said I need to wait for the doctor to check it ,I was waiting for another hour inside for the doctor then the doctor show up they checked it for one or two minutes and let me go .it was very annoying to wait for more then 3 hours for a 2 minute check up.

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Responses

Response from Justin O'Hare, Co-Director CCVH Program, CCVH, Prince of Wales Hospital 6 days ago
Justin O'Hare
Co-Director CCVH Program, CCVH,
Prince of Wales Hospital

Nurse Manager

Submitted on 23/09/2026 at 9:12 AM
Published on Care Opinion Australia at 10:01 AM


Dear All333,

Thank you for sharing your experience with us.

We are sorry you were kept waiting for over three hours for a short bandage removal followed by the medical check.

We've had unforeseen circumstances with staffing and an increase in the number of hand surgery patients recently. This has placed real strain on our staff and our ability to run to appointment times.

We will provide this feedback to the Hand Clinic team to improve how they communicate with patients who are waiting, so patients have a clearer idea of expected wait times and are not left wondering.

Thank you again for your feedback.

Justin O'Hare

Acting Director of Nursing and Support Services

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