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"Was admitted to Kyneton Hospital for a recurring infection and persistent fever"

About: Kyneton Hospital / Urgent Care Centre

(as the patient),

Felt very weak with a fever.  My daughter came by and drove me to Kyneton Hospital Emergency.  From the moment we walked in, I felt welcomed!

During the 2 days I was there, the nurses and care staff were truly exemplary.  Always smiling and kind and extremely responsive to my needs taking frequent obs to monitor my progress and explained each decision regarding treatment.  All the staff at the hospital were so friendly and kind - admin staff at the front desk so helpful, cleaning staff and kitchen staff very respectful and friendly, I had visits from OT, physio, dietician and other health professionals all enquiring if I needed any assistance and the Dr was extremely responsive to my needs.  

I am 66 and have never been in a hospital before (except to have my children) so this was such a pleasant first experience for me.  I cannot fault the service - far exceeded my expectations so 12/10 definitely!  Thank you so much everyone at Kyneton for your care and compassion.  

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Responses

Response from Susan Whitfield, Nurse Unit Manager, Kyneton Hospital, Central Highlands Rural Health 2 days ago
Susan Whitfield
Nurse Unit Manager, Kyneton Hospital,
Central Highlands Rural Health
Submitted on 5/10/2026 at 10:28 AM
Published on Care Opinion Australia on 6/10/2026 at 9:41 AM


Thank you for your wonderful feedback. We are delighted to hear you felt welcomed, supported and well cared for during your stay at Kyneton Health.

Your kind words about our nursing, medical, allied health, administration, cleaning and kitchen teams mean a great deal to us. We will be sure to share your feedback with the staff involved, who will appreciate that they had such a positive impact on your experience.

Thank you again for taking the time to acknowledge the care, compassion and professionalism shown by our team.

Kind regards,

Susan Whitfield

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