"Customer service"

On a recent night my parent was forgotten medication was not the right time.

Their computers broke. My parent did not get their dinner and rang me crying as the nurse did not come I rang and the desk assistant got my parent a sandwich apologised and I was informed that only 1 nurse was on duty for the ward. Next night staff came on when my parent asked for pain relief they told my parent just go to sleep 😴. My parent has serious health problems why no pain relief I did not understand. No routine in place nurses doing their best yet been confused. Feel sad for them and the patients. 

Hopefully things will improve 🙏.