"BRHS ED Superstars"

Thank you so much for taking the time to share this lovely feedback after what must have been such a frightening experience.

I'm so pleased that, at such a vulnerable and scary time, you felt safe, cared for and reassured.

It is wonderful to hear that, despite a busy Emergency Department, you felt that nothing was overlooked, your questions were answered and you follow up was organised before you headed home.

Thank you for shout out to the AV & ED teams and the PSC - this is a timely reminder that that it is often the calm words and kindness, alongside excellent clinical care that people remember most.

Most importantly, we are so very relieved that this scary time for you had a safe ending. While we are always here when you need us, we sincerely hope that your next visit to BRHS is under considerably less dramatic circumstances!

Thank you again for sharing your experience with us.

Kind regards,

Hayley Campbell

Thank you for your recent feedback about you AV and ED experience. I am so pleased to learn that you received such excellent care during a frightening time.

I am so happy to hear our team made you feels safe, supported from your journey in the ambulance to discharging home, even during a busy period.

I will ensure your kind words are shared with Sophie, Marcus, Ryan, Prue, Alex and Georgie, as well as the wider team. Recognitions mean great deal to our staff, and it reflects the compassion, teamwork and commitment to patient-centred care that we strive to provide every day.

On behalf of the BRHS Emergency Department team, thank you for your appreciation. We wish you all the very best with your recovery.

Warm Regards,

Gemma

Acting Nurse Unit Manager - Emergency