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The excellent care I received at Suthland Hospital.

Posted By earthct93

"The excellent care I received at Suthland Hospital."

About: Sutherland Hospital / Emergency Department

(as the patient),

On Sunday 18th October I attended Sutherland Hospital ED and was delighted in the kindness and care I received from the Staff.

I can not remember ever feeling as dreadful I did on that day and almost everyone excel in their ability to make me feel comfortable. The Senior Medical Officer was outstanding as was a young nurse called Lucy, I thought the Snr MO must have attended thousands of people over his lifetime and yet still could make me feel that he cared about me, wonderful.

The radiology department was the only disappointment in total contrast to everyone else I felt it was an inconvenience for them to attend to me.

Overall congratulations on, in my opinion, choosing staff so well and creating a happy workspace for them.

earthct93

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Responses

Response from Joanne Newbury, Acting General Manager, Royal Hospital for Women Randwick 2 days ago
Joanne Newbury
Acting General Manager,
Royal Hospital for Women Randwick

Submitted on 29/10/2026 at 9:51 AM
Published on Care Opinion Australia at 9:55 AM

Dear earthct93,

Thank you for taking the time to share your experience at The Sutherland Hospital.

It was wonderful to hear that the kindness shown by our staff helped you to feel comfortable and cared for when you were feeling so unwell. Your comments about the Senior Medical Officer and Lucy were particularly appreciated, and we are pleased to hear that their care and compassion made such a positive difference to your experience.

Your feedback will be shared with the staff and team involved, and their managers, so that your appreciation can be formally acknowledged and celebrated.

We were sorry to hear that your experience with the Radiology Department was not as positive. We appreciate you bringing this to our attention and will ensure your comments are shared with the Radiology team to help identify opportunities for learning and improvement.

Thank you again for taking the time to acknowledge the care you received, and we wish you all the very best.

Sincerely,

Joanne Newbury

A/ General Manager

The Sutherland Hospital

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