"Heartfelt gratitude"

I would like to express my heartfelt gratitude to Lily, who was working the day shift in the Emergency Department at Fiona Stanley Hospital on 9 November 2026. Lily is genuinely one of those rare people who leave a lasting impression. Her kindness, compassion and dedication were nothing short of incredible, and I cannot speak highly enough of her.

During an incredibly difficult and emotional time for our family, Lily went above and beyond in every possible way. She was not only an amazing advocate for my mother, but also someone who showed such genuine empathy, understanding and warmth. It was clear that she truly cared, and that meant more than words can express. She was compassionate, reassuring, attentive and incredibly genuine. Nothing felt like too much trouble, and she made us feel heard, supported and valued during a time when we needed it most.

It takes a truly special person to make such a positive impact during someone’s most difficult moments, and Lily is absolutely one of those people. Her dedication and the way she treats others are a true reflection of what healthcare should be. I sincerely hope Lily and her management team see this feedback, because she deserves every bit of recognition for the incredible person and healthcare professional she is. Lily, thank you from the bottom of my heart. You made a bigger difference than you will ever know, and I will never forget the kindness you showed us. I think Fiona Stanley Hospital is incredibly lucky to have you.