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"Procedural mistake at Eye and Ear hospital in Melbourne"

About: The Royal Victorian Eye and Ear Hospital

(as a relative),

I took my elderly mother to the Eye and Ear Hospital for regular treatment for macular degeneration. A part from the waiting time, which was unacceptable (just about always over 3 hours), the medico performing the procedure appeared to be using Betadine. Apparently it is commonly used as part of the treatment procedure, however my mother is allergic to it. She was very distressed because she made a concerted effort to alert the doctor and the medico performing the procedure. The doctor highlighted the file note and advised mum to let the medico know before the procedure began – which she did. Unfortunately, the medico seemed to have grabbed the Betadine and applied it to her eye. Fortunately the mistake was realised and her eye was flushed. My mother was very distressed by these events because it is not the first time it has happened. For her the distress is so great that she has become very anxious about attending the hospital for treatment

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Response from Renee Chmielewski, Manager Planning & Patient Experience, The Royal Victorian Eye and Ear Hospital 5 years ago
Renee Chmielewski
Manager Planning & Patient Experience,
The Royal Victorian Eye and Ear Hospital
Submitted on 22/10/2018 at 4:17 PM
Published on Care Opinion at 5:31 PM

Hi Riz,

Thank you taking the time to provide your feedback. We're sorry to hear of your mother's experience at the Eye and Ear 6 years ago. I know it has been quite a while since you posted this but we have only just begun working with Patient Opinion and have now taken up the opportunity to respond.

If you would still like to speak to somebody, please feel free to contact me directly on

Kind regards,


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