"Aged care: My mother has dementia but this should not negate proper care."

My mother is a resident of St Mark's, a Wesley Mission run aged care facility at Chermside. I am concerned that my mother is not being hydrated or fed as she should be. As my mother is confined to a "bed wheelchair" and is unable to walk to ensure that she has sufficient food and drink I am very concerned with this situation. I have been present twice now in the past few weeks at afternoon tea time and have had to request afternoon tea for her whilst I see other patients receiving this on a regular basis.

Another family member has laid a formal complaint to the head of St. Mark's a little while ago and we had a conference. This seemed to improve the service for a couple of weeks.

My mother has dementia but this should not negate proper care. My mother is also paying for care as this is not a government institution.