"Princess Alexandra Hospital respiratory outpatients department"

About: Princess Alexandra Hospital / Respiratory medicine

(as the patient),

I have been attending the clinic at the Princess Alexandra Hospital with a chronic lung condition for a few years now. I actually enjoy going as I feel like some of the staff have now become friends. The nurses I have come in contact with are wonderful, the ladies on reception always welcoming and helpful and the medical staff I see are caring and patient and kind when I feel a bit down, though I am usually cheerful. Everyone says hello to me and I feel like I am a person in my own right, not just a patient.

However, when I reach the pharmacy, if I have a prescription then things are very different. Some staff there are nice but others seem arrogant and uncaring. I have seen very ill patients left standing while the staff chat in the background. I have been told off by a woman there and made to wait 3 hours before being called to the counter and told I would have to come back another day. I wouldn't recommend this pharmacy to anyone.

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