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"Outpatient appointments constantly cancelled (Monash Medical Centre)"

About: Monash Medical Centre / Paediatric audiological medicine

(as a parent/guardian),

12 months ago, my son developed a sudden severe bilateral hearing loss. Initially Monash Medical Centre provided us with an excellent prompt service, where he was tested with MRI's, hearing tests and blood work. Unfortunately they were only able to tell us that his hearing loss was permanent and no cause was found. We were then referred to the paediatric hearing loss clinic, where they did genetic testing. We were informed that these tests result would not be available for a further 3 months. That was fully understandable and we made an appointment to coincide with the test results. That follow up appointment never happened as they have cancelled our appointments time and time again since then. We are now not seeing them till mid this year, at which point it will be nearly 18 months after his initial diagnosis.

To cut a long story short, my teenage son is frustrated, depressed and eager to know what caused this traumatic loss to his life. Monash have excused the cancellations to funding cuts with apparently no concern for the consequences of how their actions are affecting my son's welfare.

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