"Cultural Insensitivity "

A client of mine, an Aboriginal man, told me he presented for an angiogram at the Canberra Hospital. He had been requested to be there at 0700hrs. He said he arrived at 0700hrs and was the first person there. At 1030hrs he said he was still waiting for his angiogram. He stated he noticed that all other patients who had arrived after him were seen before him. He felt he was being discriminated against because he was black. He told me no-one approached him to explain that there is a 'list' and where he was on the list. In my opinion this demonstrated a complete lack of cultural awareness and cultural sensitivity around Aboriginal and Torres Strait Islander persons perception of hospitals.