Posted by Joy (as ),
The ambulance was called when I fell and hit my head. From the moment they arrived from the Birkdale station I felt in good hands. They were calm and caring. They talked me through everything and explained and asked questions and permission as if I was part of the solution to the situation. I felt fully informed and cared for.
When we arrived at the hospital they handed me over - with a comprehensive explanation and then just left - no fuss.
I was introduced to the ED doctor immediately and assessed - he consulted a superior at one stage. I was sent for scan. My haematoma was cleared and stitches put in. I was sent home.