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"Great care and service in at Ballan (in the country!)"

About: Ballan & District Hospital Ballarat Base Hospital / Emergency Department

(as the patient),

I presented at Ballan District Health and Hospital Community centre with chest pain and even though the service was very busy (all the waiting rooms were full and overflowing) the staff at reception prioritised me, called straight through to a nurse who presumably stopped what she was doing and took me immediately through to a room and asked me questions about my chest pain. She informed me she wanted to discuss with this a doctor and then popped out to have a chat with a GP who, despite appearing busy stopped in to see me between his patients and advised the nurse to conduct an ECG. Once this was done she presented it to the GP who again took time out of his day and after reviewing the results outlined clearly what was happening to me and that we need to call an ambulance. An ambulance was called and I was transferred straight away to the ED of the big base hospital in Ballarat where the care I received was no where near as comprehensive or caring as Ballan.

I must also admit that I have previously excellent levels of care at Ballan Community Clinic where I have been able to see a physio, podiatrist, dietician (all 3 on the same day, one after the other! ! ) and I have also been able to see an optometrist and have hearing tests conducted all without having to leave Ballan. Having recently moved to the area we are so very lucky to have access to all these appointments in our own town.

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