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"Waiting at Ipswich Hospital emergency department"

About: Ipswich Hospital / Emergency Department

(as the patient),

I have been waiting at the Ipswich ED for over four hours. In that time I have not received any information as to how much longer I will be here or when someone will be able to see me. I have only been told by staff to sit and wait. I am unsure if I will have to stay overnight/couple of days or not and if I do I will have to cover my shifts at work which will be very difficult if I am waiting here for much longer as it won't give me enough time to organise someone to cover my shifts for the next day or two. I suffer from anxiety and depression and this experience is not helping that.

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Response from Wendy Mason, Acting Director of Strategy, Clinical Services, West Moreton Hospital & Health Service 9 years ago
Wendy Mason
Acting Director of Strategy, Clinical Services,
West Moreton Hospital & Health Service
Submitted on 2/09/2013 at 8:20 AM
Published on Care Opinion at 9:06 AM

Dear Habib78

Thank you for making contact and drawing our attention to the concerns you have with waiting time you encountered at the Ipswich Hospital Emergency Department.

When we received your post we contacted our Nurse Unit Manager in the Emergency Department who apologises for the delay you experienced.

We were disappointed to hear you didn’t receive adequate information regarding your wait and your possible length of stay. Please be assured we have been working hard to improve the ways with which we provide information and communicate with our patients. We have passed your comments on to the team for their consideration and reflection, and we know they are working hard to improve this.

If there is anything that Ipswich Hospital can do to assist with your health needs, please do not hesitate to contact the Consumer Liaison Officer on 3810 1826.

Thank you for taking the time to use Patient Opinion.

We hope you are now well and have returned home in the best possible health.

Kind regards

West Moreton Hospital and Health Service

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