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"My father's care (St Andrew's War Memorial Hospital)"

About: St Andrew's War Memorial Hospital

(as a relative),

My father had a stroke and was transferred from the nursing home to the hospital. The care provided by the staff there was excellent. I was impressed too with their attitude towards family and relatives who visited my father. I would have to say it was a pleasant and welcoming experience. The only thing I would say is that it would have been exceptional care if the staff would stop to check with visitors if they needed any help. Staff appeared busy so it felt a bit awkward for some of my relatives to ask them about my father, or even which room he was in. I know hospitals aren't hotels, but I've been to hotels where everyone (from the cleaners to the managers) say hello and you feel welcomed. Whilst this hospital was above average on this front, it could certainly take a lesson from the hotel industry in being proactive in welcoming its guests.

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