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"Appointments at neurology department (PA Hospital)"

About: Princess Alexandra Hospital / Neurology

(as the patient),

I received an appointment after a good 8 year waiting period for a progressive degenerative disease that has impacted unilateral on my physical ability and now bilateral with permanent compression impingement making me limp when I try to stand or walk....

The PA Hospital sends a letter to confirm my first appointment.

I telephoned to confirm, and the staff just bluntly asked, in what seemed a demanding way, if I wanted this appointment or not and if I didn't, I wouldn't get another option if I could not make it.. So I accepted.

A week later another appointment letter arrives, for confirmation for the same appointment early October. I telephoned again and confirmed this appointment again, and was told that they do not know why this has happened and that the early October appointment was confirmed once again over the telephone...

A few days later another letter arrives for confirmation of an appointment in late September. I telephoned and inform them that I have already confirmed an appointment for early October and could we just leave it at this... It was confirmed to me that it was an error and that early October is the scheduled appointment at the Neurology Department outpatients specialists PA Hospital.

A few days ago, I received a text message asking me to confirm the late September appointment and if I did not want this to ring and cancel. I telephoned and discussed that they were confusing me and I have already confirmed the early October appointment. I found the administration staff member not very caring. It was explained to me that the reason that changes are made is because the specialists are not available on that particular day. I calmly told the staff member that I had already confirmed an appointment for early October, but I felt I was ignored.

I left the telephone conversation, confirming the late September appointment and I informed them that I will bring all appointment letters in on that day as well.

I simply have no faith or trust in the health care public system

Keep this in mind when attending public health care hospital appointments; I believe records speak more than words...

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