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"Two week wait at Box Hill Hospital for a Breast cancer biopsy"

About: Box Hill Hospital Epworth Eastern / Clinical oncology

(as the patient),

Having found a lump in my breast I got an appointment within a week for the Breast Clinic at Box Hill Hospital. The staff there were fantastic.

I was told to go to radiology and book in for a biopsy; I went down there but the earliest I could get an appointment was TWO WEEKS. I was advised that I could try 'over the road' at Epworth Eastern.

I did so, and I had the biopsy done immediately. I am lucky that I had private health cover which meant minimal out of pocket expense for the procedure, but I feel sorry for those who don't.

Two weeks to wait for a biopsy to confirm cancer is APPALLING.

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Response from Care Opinion Australia 10 years ago
Submitted on 1/11/2013 at 6:40 PM
Published on Care Opinion at 6:41 PM

This response has been posted by Patient Opinion on behalf of Eastern Health:

Dear ‘Ineedabiospy’,

Thank you for raising your concerns in relation to your experience at Box Hill Hospital. I was pleased to hear that your experience with the staff in the breast clinic was a positive one but concerned about your experience regarding the wait for the biopsy when you spoke to our radiology staff.

We would like to offer you the opportunity to contact our Centre for Patient Experience on 1800 327 8376 or so we can investigate your concerns and to offer you a formal explanation.

Eastern Health is committed to responding to feedback and using patient feedback to improve our services and we would very much appreciate the opportunity to assist you further.

Yours sincerely

Peter Rouse

Director Medical Imaging

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