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"Disappointed in treatment received at Frankston Hospital"

About: Frankston Hospital / Emergency Department

(as a parent/guardian),

Went to emergency at Frankston hospital on a Sunday night, nursing staff were good, but I thought I received horribly poor treatment from a Dr post xrays asking my 3 yr old son to walk on his suspected broken ankle before checking the xrays. Sent home told no fracture, keep up Panadol and Nuerophen. Phone call late Monday from Dr saying missed fracture last night, come back in, you'll be escalated through emergency, we'll plaster and xray again. 4+ hours waiting waiting waiting.

Suspect smell from plaster, went back in pressure sores and ulcer under plaster, re-plastered and sent home, as far as I could tell there were no antibiotics for infection. Went next day to have ulcer dressed, hole cut in plaster to dress wound, to me it appeared severely infected but again it did not seem to me to be any antibiotics or swabs taken. After not liking how it looked went to GP, infected swabbed and tested positive staph infection, two courses of antibiotics and having to have infected wound dressed daily. Refused to go back to Frankston and even if I wanted to couldn't get an appointment. Plaster was due to come off week 6, couldn't get an appointment so had to go elsewhere. In my opinion, poor service in every encounter, only received follow up of complaint 7 weeks after incident.

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