"Royal Victorian Eye and Ear Hospital"

About: The Royal Victorian Eye and Ear Hospital

(as the patient),

A decade of eye problems/surgery with regular changes in medication and regular follow ups in outpatients every three months but this is the third time in three and a half years I have not received a letter advising my next appointment. The staff I speak with assure me each time I have an appointment I will not drop out of the system but it happens. Each time I have phoned the hospital to no avail and have had to seek an urgent review letter from my GP to prompt them into action. I believe that due to time delays caused by the second drop out I required same day laser surgery because my condition had deteriorated. I would like to know what's going wrong? The doctors mark my medical records for another appointment in 3 months time but it doesn't seem to be happening.

Responses

Response from Renee Chmielewski, Manager Planning & Patient Experience, The Royal Victorian Eye and Ear Hospital nearly 2 years ago
Renee Chmielewski
Manager Planning & Patient Experience,
The Royal Victorian Eye and Ear Hospital
Submitted on 22/10/2018 at 16:13
Published on Care Opinion at 17:26


Hi jnmelb,

Thank you taking the time to provide your feedback. I know it has been quite a while since you posted this, but we have only just begun working with the Patient Opinion platform and have taken up the opportunity to respond.

I hope by now your issues and concerns have been resolved, but if you would still like to speak to somebody, please feel free to contact me directly on renee.chmielewski@eyeandear.org.au

Kind regards,

Renee

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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