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"Ipswich Hospital ER Experience"

About: Ipswich Hospital / Emergency Department

(as the patient),

I went to the Ipswich Hospital ER on advice from my GP. I have been sick for 18 months with an unknown chronic disorder which doctors are researching as I believe it is very rare. Within the last 2 weeks I have had a turn and have, I believe, been getting sicker. So after visiting my GP for shortness of breath, pain when breathing, bad cough and couple other symptoms the GP said if I am no better go to the ER. I went up to the ER, after waiting a couple of hours to see a doctor we finally saw one and when explaining to the doctor what was going on and how I was feeling, the doctor looked at me and said to me that nothing was wrong and I should go see Mental Health as they will be the only ones able to help me. It appeared to me that the doctor refused to listen to myself or my mother when trying to explain what I have and what has been going on. We ended up walking out as I know I have a serious illness and all your doctor could say was go see Mental Health. All I wanted was to get some relief with my shortness of breath and coughing.

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Response from West Moreton Health Service, West Moreton Hospital and Health Service 10 years ago
West Moreton Health Service
West Moreton Hospital and Health Service
Submitted on 29/01/2014 at 2:30 PM
Published on Care Opinion on 31/01/2014 at 10:47 AM

Dear cis2013

Our apologies for the delay in responding to you via Patient Opinion Australia, however we believe we spoke with you directly via telephone in December which we hope was helpful to you.

We are sorry you felt like you were not listened to during your time in our emergency department. All of our patients are important to us and we hope they never feel like they are not being listened to.

Some conditions are definitely harder to recognise, diagnose and treat and it is vital in an emergency department that we listen to the information provided by all of our patients. This then helps to make an accurate diagnosis and treatment plan.

We have passed your comments on to the emergency team for their consideration and reflection, and we know they are working hard to ensure the same situation does not happen again for you or anyone else.

Feedback such as yours helps us understand where we can make a difference in our services.

Kind regards

Consumer Liaison Officer

West Moreton Hospital and Health Service

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