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"I finally feel I am getting results with the Counsellor at MIND Metro North Brisbane"

About: Brisbane MIND (Brisbane North PHN)

(as the patient),

I have a lot of really in depth stuff that I have to work out, and so I really need counselling. In the past I have felt that I was always put in the too hard basket, and passed around. Counselling is really important to me, so that even when I have not had government funding I have tried to pay for it myself. The ATAPS has now covered the cost for some of my counselling. I am now seeing Coral and she is absolutely wonderful. This is the very first time that I feel I'm really getting results. I am over the moon with how I am getting on. I have been able to build up a trust with her and I don't want to see anyone different. Coral goes above and beyond anything that is just standard. Has even come in on weekends. I love her, she is so wonderful and we are really doing good work together.

I am just a little concerned and anxious the I might not be able to see her because I can't afford the transport cost. Trainfare costs so much. But I will do everything I can to keep seeing her.

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Response from Metro North Brisbane Medicare Local 10 years ago
Submitted on 5/02/2014 at 12:49 PM
Published on Care Opinion at 1:19 PM

Dear Over the Moon,

Thank you for your positive comments, we appreciate the feedback you have provided. It’s nice to hear positive stories about the work being done within our program, and it’s great to hear that having access to this service has been so helpful for you.

Thank you for taking the time to provide this feedback. Hearing about the experiences of clients within our service assists to ensure we can continue to deliver a high quality service.

Kind Regards,

Brisbane MIND Program Manager.

Metro North Brisbane Medicare Local.

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