"A long wait for day surgery at Toronto Private Hospital"

I was asked to be at the hospital by 7. 00am for day surgery. I handed in the paper work at reception and was asked to have a seat in the waiting room. I sat there until 8.30am and went back to reception to find out when someone would come and get me. The receptionist told me soon. I waited until 10.30am before anyone came to inform me that I was last on the surgery list and had to wait a further hour. Finally a nurse came and took me for pre-op procedure to a different floor where renovations were being carried and I was left there on my own for 45 minutes. A different nurse took me to the day care unit but I had to sit in the waiting room in surgery gown, as there were no beds left. I was taken to the surgery at 12.15pm, five hours of waiting time. From there things went as you would expect and the staff I saw were wonderful. I wrote a letter of complaint to the hospital and they have not even acknowledged it let alone given an explanation.