"Refusal of HC provider to pay for services from package of care"

About: Feros Care Home Care QLD

(as the patient),

I was in Holy Spirit hospital twice recently. When I was discharged mid September I was wanting some help to get home again and re established at home. As I did not have the phone number of the Home care package provider (Feros) I rang the provider of my care, Simply Caring Australia to help me.

Simply Caring immediately emailed Feros to advise that my Carer would be able to pick me up and help me home again.

Feros are now asking me to pay for this service privately and will not access my Level 4 package to pay for the Carer who helped me get home.

Feros do not readily respond to my phone call request. I wish they would.

I am 86 years old and don't wish to be a nuisance, I just want my requests listened to.