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Follow up service always helpful, caring and understanding w...

Posted By Good chat

"Follow up service always helpful, caring and understanding with CCSS, Kalwun."

About: Integrated Team Care (Brisbane North PHN) IUIH (Brisbane North PHN)

(as the patient),

I have a high opinion of my Care Coordinator (Lisa) since coming to Kalwun. She has been terrific in helping me understand my health issues better and manage them to keep me out of long hospital stays. Doctor has found a lot of illness that I thought I never had and has sent me through the system for several appointments and operations. The follow up service with nurses and staff here are always helpful, caring and understanding. The beauty of why I like coming here is I can always sit down and have a good chat and laugh and get what I believe is best quality service. Congratulations to all the staff especially my doctor and coordinator (Lisa).

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Responses

Response from Metro North Brisbane Medicare Local 9 years ago
Metro North Brisbane Medicare Local

Submitted on 20/10/2014 at 3:44 PM
Published on Care Opinion at 4:04 PM

Dear Good Chat,

Thanks for taking the time to post a story about your experience of the Care Coordination and Supplementary Services program, Lisa and Kalwun. It’s great to hear that the support from the Doctor’s and staff at Kalwun has been helpful and made a difference in your life.

We appreciate hearing this important feedback, it emphasises how important this program is in supporting the needs of community.

Thanks again.

Kind Regards,

Metro North Brisbane Medicare Local.

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