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Unhappy with communication skills

Posted By daysurgerydissapointment

"Unhappy with communication skills"

About: Geelong Private Hospital

(as a relative),

Was quite unhappy about the organisation and communication skills in the day unit today. A few nurses I saw were quite rude and I sat around waiting for a long period of time.

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Responses

Response from Eloise Cann, DON, Geelong Private Hospital 9 years ago
Eloise Cann
DON,
Geelong Private Hospital

Submitted on 19/02/2015 at 12:15 PM
Published on Care Opinion at 12:17 PM

Dear Daysurgerydissapointment,

Thank you for taking the time to post this feedback on Patient Opinion. Firstly, I would like to say how sorry we are that this was your experience. As you know our intention is to anticipate and exceed your needs, so reminders like this are useful in keeping our focus strong. We would be very keen to hear more details or ideas for improvement around our organisation or communication skills. If you would like to contact us directly, please call 52261690 or email eloise.cann@healthscope.com.au. Alternatively, if you prefer to remain anonymous, please reply to this post on Patient Opinion.

We will also share this reminder with the team involved as we believe that friendliness and highly trained staff are one of our biggest assets.

Thank you, again, for your feedback,

Eloise Cann

Director of Nursing

Geelong Private Hospital

Cnr Bellerine & Ryrie Sts, Geelong Vic 3220

T (03) 5226 1690| M 0412 132 934

E eloise.cann@healthscope.com.au

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