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Couldn't contact a staff member for Murrumbidgee Medicare Lo...

Posted By concern for client

"Couldn't contact a staff member for Murrumbidgee Medicare Local Regional Office."

About: Murrumbidgee Medicare Local

(as a relative),

Client rang to see if staff was in town today so I rang the office and unable to get in contact with staff. This family requires all the help that is needed.

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Responses

Response from Murrumbidgee Medicare Local 9 years ago
Murrumbidgee Medicare Local

Submitted on 31/03/2015 at 5:06 PM
Published on Care Opinion at 5:07 PM

Thank you for the opportunity to respond to this story which we have investigated.

We are unable to find any phone messages in respect to a vulnerable family. Also there are no missed calls recorded.

We are taking this opportunity to review all procedures to ensure that the MML has necessary systems in place to accept referrals or concerns about clients.

Christine Howard Executive Director Population Health and Programs

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