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"Extremely costly Achilles Tendon"

About: John Flynn Private Hospital

(as the patient),

Whilst playing netball on a Saturday, I ruptured my Achilles Tendon. I attended John Flynn Hospital and underwent surgery the following day.

The night before, the NUM phoned to say that I would need to pay $3000 prior to the surgery as John Flynn had not been able to confirm my private health insurance. I opted to do this, as I had paid for hotel accommodation to avoid travelling two hours home and was keen to have surgery asap.

The next day, about 15 minutes before surgery. The NUM came to advise that I needed to pay an additional $5000, making the total $8000. It has taken over 3 months to have my money reimbursed from the hospital. Whilst the care provided by the Specialist was exceptional, my overall experience at John Flynn was poor due to the lack of administration skills. I escalated my feedback to a Quality Manager, the response was rude and did not resolve my complaint.

Why should I pay private health and be out of pocket for months?

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